Last updated: January14, 2026
At Packagly.com, customer satisfaction matters to us. If an item does not meet your expectations, we have outlined clear guidelines below to explain how returns and refunds are handled. Please review this policy carefully before requesting a return.
Returns are accepted only for standard size boxes. If you are unhappy with your order, you may request a return in accordance with the policy outlined here.
Custom-made or personalized product boxes are non-returnable and non-refundable. Since these items are produced specifically to your requirements, all purchases of customized boxes are considered final.
We do not provide product exchanges. If you wish to return an eligible item, you must follow the return process rather than requesting a replacement.
To begin a return, please reach out to our customer support team to request return approval. Returns sent without authorization may not be accepted.
Customers are responsible for arranging and covering the cost of return shipping. Please ensure items are securely packaged to avoid damage during transit.
All purchases, refunds, and return-related transactions are processed in USD.
We accept returns for both defective and non-defective items, provided they are returned in brand-new, unused, and undamaged condition.
Items that show signs of use, handling, or wear will not qualify for a refund.
Eligible standard size boxes must be returned within 60 days of delivery.
There are no restocking fees applied to approved returns.
Once your return has been received and inspected, refunds are typically processed within 2 business days.
If you need assistance or have questions regarding a return, our customer support team is always ready to help. Thank you for choosing Packagly.com.
Contact US
Email: sales@packagly.com
Phone: +1 (773) 729-2243
